An acronym for Voice Over IP, VOIP is a facility which allows for phone services over the Internet. If you have a good quality Internet connection (ADSL or Leased Line Connection), you can get your phone service delivered to you through your Internet connection, bypassing your local phone company. Analogue phone signals need to be converted into digital signals that can be sent over the Internet. With MegaWeb’s offering, this function is included in the VOIP phone itself. VOIP customers can expect savings on call charges, while experiencing digital quality conversations. With Automatic Routing technology, you can use your VOIP phone at any location in the world with an internet connection.
Improved Business Communications and Customer Service In addition to reducing costs, IP is helping organizations improve business communications and customer service.
By leveraging IP Telephony, organizations can seamlessly and cost-effectively extend corporate phone features and IP-based applications to employees regardless of location, encouraging better communication and collaboration. Furthermore, by linking work locations together, organizations can avoid or reduce the cost of equipping smaller sites with the same capabilities as larger sites. Similarly, IP Telephony enables many possibilities in the customer-service arena. Contact centers, for example, can take advantage of customerdefined interactions such as click-to-talk and web callback, and can exploit collaborative communication such as content push, whiteboard sessions and video conferencing. Using IP-based teleworker solutions, contact center agents can be deployed remotely, enabling expansion of contact center operations across multiple geographies and time zones, and increased scheduling flexibility. |
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